• Employed by Ingka Rus I, providing Non-life Insurance service to 13 legal entities (Retail, Whole Sale and Centres) within more than 36 remote locations • Lead a team in head quarter and 20 employees in Matrix to support operations and claims handling in Malls & Stores with service-oriented mind-set • Arranged an adequate and optimal cost effective insurance program, based on the risk appetite and risk profile of IKEA as well as on Russian legislation, 12 types of Insurance Coverage (~67 Insurance Policies) within Russian portfolio and with premium amount ~6 MEURO with regular cost savings of averaging 5% every year. Ensured the timely prolongation • Managed claims (both above and below deductible). Acted as the point of contract for all critical issues. Negotiated fair and prompt payment of claims with the Insurance company. • Increased efficiency by triggering the transfer from sporadic damage claim management to systematic claim regulation, which eliminated time-consuming administrative tasks from the workload of the Operations Team and released substantial time for operational activities. • Established a clear data and document flow process between front office and back office teams and insurance companies • Introduced streamlined processes and procedures for managing intercompany insurance claims and then aligned them across all units resulting in decrease of open claims (50%) • Developed networking by facilitating on a regular basis effective training programs to co-workers, being available for any issue, being part of decision making teams and staying up to date on all corporate policies resulting in adding value and efficiency to daily operations • Provided beneficial advice and support during negotiating commercial contracts (liability and insurance blocks). Supplier’s insurance coverage checks and benchmarking of expenses, which resulted in sufficient decrease of hidden expenses (500 KEURO annually) • Modernized reporting processes and tools for results monitoring. Initiated management level reports to enhance risk awareness and improve decision making process |